Hello – anybody out there? (Silence…) Hello … Honestly, this is how it feels at times in business. You can hear a pin drop while waiting for a response from someone with whom you’re trying your best to do business. You leave message after message, which just go unanswered. You write—no reply. You call—no answer. Not only can it be frustrating, but it can also be detrimental to the success of your business. Communication is key to a successful relationship, and when communication is lacking, things tend to fall apart—big time.
Not only does a lack of communication cause things not to work out like they are supposed to, but it can cause a lack of drive and momentum. Honestly, nothing can stop a project in its tracks faster than dead air. That’s why good communication is essential.
Here are our best tips to ensure good communication:
Respond promptly – We know everyone is busy. But prompt follow-up is so important, as it ensures everything is running smoothly. Communication is a two-way street. When one of the parties is non-responsive, things often don’t get done correctly, or not at all. It’s hard to plan and do the work assigned if questions arise but there is no communication. Respond even if you don’t have answers or a course of action. When you touch base and just let others know what’s up (or what’s not up), they can plan accordingly. This leads us to point number two—provide regular updates on projects.
Provide regular updates – You need to communicate more than just at the beginning and end of projects. Keeping the lines of communication open and providing regular updates throughout the project will build confidence between both the service provider and the client, and help avoid costly mistakes. A simple, “This is going well and here is where we are” goes a long way. Many times, a project can come to a complete halt simply because someone is waiting for a single question to be answered.
Choose the best method of communication – Will you email, talk once a week, connect on Skype? What other steps will you take to ensure things are running well and according to schedule? Have scheduled discussions and talk about what you hope to accomplish and whether or not it’s on track. This leads us to our next point—be bold and don’t be afraid to be honest.
Be bold and talk it out – Don’t be shy about bringing up important topics even if they might be uncomfortable to discuss. So often a situation can be addressed and an alternative provided just by talking it out. So when you see challenges, address them immediately. What you will discover is the answer is usually simple and because you discuss it early and work on solutions, it’s easy to solve.
Effective communication ensures things run well. Get into the habit of exercising good and consistent communication practices. Don’t be afraid to discuss anything and everything related to a project. And finally, respect those working with you on projects enough to go out of your way to ensure good communication. It works so well when everyone works together.
Terry L. Green, President of BizEase Support Solutions, and her team of qualified online support specialists, provide seamless online marketing implementation, technology and administrative support solutions to speakers and business coaches worldwide. Visit http://www.bizeasesupport.com to find out how partnering with BizEase can help you grow your business, have more time, and make more money.
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