“National Business Etiquette Week: A week to recognize the proper business etiquette/business intelligence necessary to complete in the growing global marketplace. Review everything from how to network to the proper handshake to how to remember names.”
Practice Cell phone Etiquette: Cell phones and Smartphones are firmly woven into the fabric of our business lives. Good cell phone etiquette includes lowering your voice when on a call, never taking a call while you are already engaged in a face-to-face conversation, and silencing your ringer during important business presentations or events. If you are in a restaurant and have to take an important call, take it outside. Just because a call may be important to you, doesn’t mean it’s an acceptable practice to disturb the dining experience of others.
Presenting Your Best Self: Not only does this include looking your best, but it also includes things like making eye contact, smiling when introduced to someone, shaking hands, and refraining from using first names. When attending a more formal business event, it’s often best to use salutations such as Mr. or Ms. unless instructed otherwise.
Watch Your Language: In today’s business world, entrepreneurs deal with a variety of cultures and ages on a daily basis. Absolutely avoid, using slang, trendy phrases like “my bad” or “not-so-much,” and curse words. Another good etiquette rule to remember is that if you are unsure of name pronunciations, it’s better to ask then guess.
Email Etiquette: Email is a widely used and vital tool of business but many times business professionals fall short in the email etiquette department. Busy people get upwards of 200 emails a day, so streamline your efforts to make the best impression by being clear and concise in your email, using proper grammar and spelling, not attaching unnecessary documents, and not TYPING IN ALL CAPS. Also keep in mind that tone and intent does not translate well over email so super-short sentences with no introduction or ending may be misread as anger or impatience.
Make like a Boy Scout: “Be prepared”, and on time … for in-person or virtual events). Respect the host and other attendees by being on time. For in-person events, take the time to plan and gather everything you may need like business cards, writing instruments and something to write on like a notebook or even your iPad. Planning ahead like this will help avoid the “hey, can I borrow a pen” credibility killer if you arrive less than prepared.
Make it a Company Policy: For many of us, the above points are no-brainers, but it’s always a good idea to set etiquette policies as a company or team. This can pinpoint areas of concern within your company and ensure your team is always making the best impression possible.
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